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June 13, 2018 Customer Service
DONT’ JUST TALK ABOUT IMPROVING. ACT ON IT!
Let’s assume for a moment that you have unlimited resources and could meet all your customers’ requests. Should you? Probably not.
May 29, 2018 Customer Service
TURN WRONGS INTO RIGHTS
Customer representatives are indeed the front line of your brand’s reputation. Treat unhappy customers badly and they’ll go from simply annoyed to full-on angry. They’ll share their criticisms with colleagues, leave you, or vent their frustration on social media platforms and online review sites. Whatever the reaction, it hurts your business.More details